1st call

Today I contacted the Maryland Health Connection Consumer Helpdesk around lunch time. I was on hold waiting to speak to a live person long enough to make my kids lunch, for them to eat, eat lunch myself, change a diaper, put them down for naps,and do some cleaning. After about an hour wait, I finally got through. The woman was very helpful and assured me that based on our income, we would most certainly be eligible for assistance. At this point I did not catch her name nor did I take down the reference number. I didn't realize this would be the first of many calls, rookie mistake. At the beginning of the call they verify your information, ask you for your name and your phone number in case you're disconnected. Every time you call you're immediately given a reference number. They never ask if you've called before or if you have a previous reference number so I'm not really sure what these are for.
She walked me through the application over the phone, and advised that we alter my husband's pay because it was coming up that we weren't eligible. I said that I have 2 concerns with that; 1. This seems like a technical issue, instead of lying, why don't we figure out WHY we're not eligible for ANY assistance when the table (see below) advertised says we most certainly should be and 2. What happens come tax filing time when the numbers reported don't match? I'm not interested in being penalized because a help desk worker advised me to report lower numbers. She insisted it would all work out and a few minutes later we were disconnected. We were disconnected around 3pm and my phone shows I made the call at 11:58am.
Since at the beginning of the call, they asked for my number for a call back, I waited patiently for a call back (silly me). The afternoon went on and since my kids were now awake I decided I'd try again tomorrow.